Frequently Asked Questions

Products

When sealed to the skin using the Sculpt and Detox Body Oil, moving the cup creates an effect similar to the ‘palper rouler’ massage technique. This helps to break down adhesions in tissue, including those associated with cellulite. It also stimulates the lymphatic system to drain fluid and encourages increased blood flow.
Daily for the first three weeks and then 2-3 times per week. Each area you want to treat should be massaged for around 5 minutes.
Food choices and daily activity are part of the picture, but you should also check your technique by watching our demonstration video, and make sure you use the cup correctly on a daily basis for at least three weeks. Results are cumulative so you may not notice the change right away.
We recommend that you avoid all compromised veins.
You should not use the Sculpt and Detox Cup during pregnancy.

Shipping

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Yes – we currently ship everywhere
Please email orders@mybeautyroom.co.nz as soon as possible. If the order has not been shipped we will assist you to change it. If it has already been shipped you will need to manage any changes through our returns policy. It is your responsibility to check your order before finalising your purchase.
Please email orders@mybeautyroom.co.nz as soon as possible. If the order has not been shipped we will update the address. If the order has already been shipped we are unfortunately unable to update the address because of the way our courier system works. It is your responsibility to input your address details correctly and check them before finalising your purchase.
Orders are sent out daily Monday to Friday, excluding New Zealand public holidays. If you live in New Zealand you can expect your order to arrive between 3 and 10 working days from when we send it. If you’re ordering from overseas you can expect your order to arrive between 2 and 5 working days from when we send it.
The first email you receive from us after making a purchase doesn’t include a tracking number. You should receive a second email with your tracking number in it when your order is packaged for shipping. If this is missing please email us at orders@mybeautyroom.co.nz and we will assist you.
This is usually because your order is waiting for pick up. Try again the next day. If it’s still not working then, email us at orders@mybeautyroom.co.nz and we will check what’s happened.
Please email orders@mybeautyroom.co.nz and we will locate and send your tracking number
If a product is faulty, please email orders@mybeautyroom.co.nz and we will arrange to replace it. If your product is not faulty we are not able to offer exchanges or returns for hygiene reasons, except if you are based in Europe. Europe-based customers may return a product within two weeks of delivery and receive a full refund.
Please forward your purchase confirmation email to orders@mybeautyroom.co.nz if you have it and/or make sure you include the following information: Your order number, What you ordered, What you received